Experts agree that violence in the workplace is almost always preceded by indicators. Identifying these indicators is part of a multi-faceted approach that involves employees, management, family members, and a comprehensive workplace violence program. The need for a comprehensive workplace violence strategy is paramount and is rarely given the suitable attention before a crisis. Unfortunately some companies fail to provide the appropriate workplace environment, much less the adequate security needed.
Every company is obligated to create and maintain a proactive comprehensive workplace violence program. Organizationally, this may differ from company to company with respect to size, mission, and stress levels. However, each program should involve employee assistance, human resources, conflict resolution specialists, and a mental health professional, at the very least. Obviously, management’s rules and procedures should protect all employees from harassment, aggression, and a negative workplace environment. Program managers should be able to systematically identify weakness, make rectifications, and assess responses to individual incidents. Program managers are also responsible for educating employees on identifying behavior that is suspect and also creating an appropriate system of reporting such behavior.
Traditional security measures, such as the roving or stationary security officer, are outdated and are now seen as a mere symbolic gesture to provide peace of mind to employees and management. In the past, we have seen companies post an officer and rely on physical presence to deter criminal or mischievous activity; however, there is little evidence to support that this alone deters violence. Physical security measures, such as access control cards, in conjunction with highly trained security officers are far more effective for overall personnel and facility security. These cards act as company identification and they allow access to sensitive areas, all while monitoring employee activity. High-tech cameras are also being utilized to provide an additional layer of protection.
Bridging the gap between corporate earnings, appropriate security measures, and ensuring a safe and harmonious workplace is the key. Security costs are usually associated with a negative outlook because the company cannot use those costs to increase earnings. Investing in a workplace violence program, as well contracting additional security for terminations, should not conflict with corporate mission statements. More and more companies are now being held liable for their lack of proper security after a violent episode. After all, the facility management has the distinct responsibility to provide safety and security to the employees and the facility.
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